Hometown Health University welcomes you to our online Patient Access Certification (PAC) program. This certification is the first level of training for patient access representatives. The Patient Access Representative is accountable for all of the front end functions involved in the patient admission process, including insurance verification, in-person patient registration and collections. The Patient Access Representative has a key role in the hospital’s revenue cycle; and, their attention to good customer service and high level of quality patient claims data is vital to the hospital’s financial success.

This is a 6 week certification. You will have 50 days to complete the certification in its entirety.

Upon the completion of this certification, the learning outcomes for students include:
- Evaluating and improving customer service and telephone etiquette skills
- Improved quality of work and proper use of forms
- Increased knowledge of health insurance basics and managed care plans
- Improved up front collection skills
- Understanding the revenue cycle and where they fit in
*Learning outcomes are described in more detail, per course, on the Completion Form.

In order to receive your Patient Access Certification, along with 0.5 CEU's/5 credit hours, you must complete all of the required courses listed here and all assignments within each course.

Required Courses:
1) Introduction: Patient Access Certification
2) How to Be a Customer Service Superstar
3) Telephone Etiquette
4) Patient Access Services 101
5) Health Insurance Basics
6) How to Succeed at Upfront Collections
7) Your Role in the Revenue Cycle
8) Managed Care Basics
9) Patient Access Certification (FINAL)

*No pre-requisites.

Cost: $99.00